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Good or not so Good?

Healthy Valleys is committed to providing a range of community led health improvement services in the community.

Some of which include:

Resilient People supports adults and older people to build independence, confidence and improve mental health, whilst combating isolation through intensive 1:1 support and group work.

Resilient Families supports women through pregnancy and families with children under 5; delivering intensive 1:1 support and a range of educational parenting programmes.

Resilient Communities tackles food poverty, social isolation and loneliness through various opportunities that promote physical health and wellbeing for children, young people and adults.

Volunteering

Healthy Valleys continuously strives to ensure that participants receive good quality services.

However, this may not always be the case. If this happens, you should let us know by recording your views.

It is always important to hear from you whether it is a complaint, an idea or suggestion as this will enable Healthy Valleys to make the necessary changes and improve our services in the community.

What should I do?

If you have comments to make, good or not so good, please contact us to record your point of view, or give your feedback to a Healthy Valleys Development Worker.

If you prefer to contact us by post, you can reach Healthy Valleys at the following address:

Healthy Valleys
Lockhart Community Hub
Whitelees Road
Lanark
ML11 7RX

info@healthyvalleys.org.uk

What happens next?

Healthy Valleys will send you a written acknowledgement of your correspondence.

Healthy Valleys is committed to responding to all correspondence within 20 working days. Should this need to take longer, you will be informed of the reason why.

A letter will be sent to you explaining the delay or giving you an explanation of the outcome.

What should I do if I am still not satisfied?

You should ask a Healthy Valleys member of staff to raise it for further consideration with the Executive Manager for Healthy Valleys.



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2022 Healthy Valleys
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2022 Healthy Valleys